Cancellation & Refund Policy

Cancel at any time in Settings → Billing → Manage subscription. Your plan runs to the end of the period you paid for and doesn't renew. All fees are non-refundable: we don't refund periods that have started, unused time, or credits, whether used or unused. The only exception is a charge made in error.

The first 60 days are free and include free credits, so nothing is charged during that period.

Paid plans are billed in advance, monthly or yearly, and renew automatically on the same day of each period until you cancel.

Stripe sends the receipt for each payment to your billing email, and your invoices are available under Billing → Manage subscription.

Each renewal is charged at the price in force on the renewal date.

We may change the prices of plans, credit packs and top-ups, and the credit cost of features, at any time, including every month. Changes only apply to future periods and purchases: the period you are in keeps its price, and credits you hold keep their number.

A new subscription price applies from your first renewal that starts at least 7 days after we notify you. New pack, top-up and auto-recharge prices apply to purchases made after they are published.

Your consent isn't required. If you don't accept a new price, cancel before the renewal it applies to. If you don't cancel, you accept it. A price change gives no right to a refund. Full rules are in the Terms of Service.

Catalog plans are sized by product count. If your catalog outgrows the plan, products past the limit aren't processed until you upgrade. Nothing is deleted.

Cancel at any time in Settings → Billing → Manage subscription. Cancelling stops the next renewal. There are no cancellation fees, and no refund for the period in progress.

Your plan stays active until the end of the paid period. The project then moves to the Free plan: paid features such as automation rules and the Catalog Builder stop, and your designs, media and settings stay in place.

Until the period ends you can undo the cancellation from the same page.

Credits included in a plan are added to the project at each paid period. Credits bought as packs or top-ups don't expire while your account is open.

Credits remaining in a project when you cancel stay there and can still be used on the Free plan.

Credits have no cash value. They are never refunded, exchanged for money or transferred to another account. Unused credits lapse when the account is closed, or when it is terminated for breach.

If a generation fails because of a fault on our side, the credits are not charged, or are returned to the project.

We refund, to the original payment method, only:

• a duplicate charge, or a charge we made in error (for example a renewal after a cancellation that we failed to process). You must report it to [email protected] within 14 days of the charge;
• the unused part of a prepaid subscription period, if we terminate the contract for convenience under the Terms of Service.

We don't refund anything else. That includes renewals you forgot to cancel, partial periods, downgrades, unused credits, price changes, changes to features, a suspension or termination for your breach, or results you are unhappy with. Any refund we grant outside these cases is a one-off gesture at our sole discretion, and creates no precedent. Approved refunds normally reach you within 5 to 10 business days, depending on your bank.

Adplex is sold only to businesses, for use in their trade or profession. The 14-day right of withdrawal under Government Emergency Ordinance 34/2014 protects consumers, so it doesn't apply to purchases made under our Terms of Service.

If a renewal payment fails, Stripe retries it, and you can update your card under Manage subscription. If it is still unpaid after a grace period (currently 7 days), the project falls back to Free features until it is settled.

Contact us before disputing a charge with your bank. If you open a dispute or chargeback, we may suspend the account immediately, remove the credits the payment bought, and charge you the dispute fees we incur. A refunded payment also removes the credits it bought.

Billing questions and refund requests: [email protected]. Please include your account email and, if you have it, the invoice number.